FAQ

Creating an account at Clubs Poker Casino is quick and straightforward. Visit our website and click the 'Sign Up' button in the top right corner. You'll need to provide some basic information including your email address, create a secure password, and verify your phone number. We require age verification to ensure all players are of legal gambling age (18+ in most jurisdictions). The entire process takes just a few minutes. After verification, you'll receive 2,500 Gold Coins and 0.5 Sweeps Coins as a welcome gift, allowing you to start playing immediately. Remember to use a valid email address as this will be used for account recovery and important communications. For security purposes, we recommend using a strong, unique password that you don't use on other websites.

Clubs Poker Casino offers several exciting bonuses for new players. When you first sign up, you'll receive 2,500 Gold Coins and 0.5 Sweeps Coins absolutely free, no deposit required. Additionally, you can claim 10 Free Spins on the popular Zombie Circus game simply by verifying your phone number and location. Our main Welcome Offer provides tremendous value: purchase a Gold Coin package of at least $20 and receive 100,000 Gold Coins plus 20 Sweeps Coins. All Sweeps Coins come with a player-friendly 1x playthrough requirement, meaning you only need to wager them once before they become eligible for prize redemption. These bonuses give new players an excellent opportunity to explore our gaming selection and experience the excitement Clubs Poker Casino has to offer without a significant initial investment.

At Clubs Poker Casino, we operate using a dual-currency system that makes our gaming experience unique and accessible to players across 45 U.S. states. Gold Coins (GC) are our primary play currency that you can purchase or receive through various promotions. They have no real-world value and are used purely for entertainment purposes across our games. Sweeps Coins (SC), on the other hand, are our promotional currency that you receive as bonuses with Gold Coin purchases or through free promotional methods. While you can't directly purchase Sweeps Coins, they can be used to play the same games as Gold Coins, and after meeting the 1x playthrough requirement, they become eligible for redemption for real prizes. This innovative system allows us to offer a legal, enjoyable gaming experience while complying with social casino regulations. Both currencies are automatically stored in your account wallet, making it easy to switch between them while playing.

At Clubs Poker Casino, our payment system is designed around our unique social casino model. For deposits (purchasing Gold Coins), we accept major payment methods including Visa and MasterCard. The minimum purchase amount is $20, and all transactions are processed securely using industry-standard encryption protocols. When purchasing Gold Coin packages, you'll also receive Sweeps Coins as a promotional bonus. For withdrawals, the process involves redeeming Sweeps Coins for prizes after meeting the 1x playthrough requirement. Simply navigate to the Cashier section, select 'Redeem Prizes,' and choose your preferred withdrawal method. Processing times vary depending on the method selected, but we strive to complete all redemption requests promptly. All transactions are conducted in USD. For security purposes, we may require additional verification documents before processing your first withdrawal, which helps us maintain a safe gaming environment for all players.

Clubs Poker Casino offers an impressive variety of games powered by Pragmatic Play, one of the industry's leading software providers. Our game selection includes a diverse range of poker variants, which form the cornerstone of our offering. Players can enjoy Texas Hold'em, Omaha, and other popular poker formats in various tournament styles and cash game formats. Beyond poker, we feature an extensive collection of slot games with various themes, payline structures, and bonus features to suit every preference. Our table game selection includes classics like blackjack, roulette, and baccarat. Each game is optimized for both desktop and mobile play, ensuring a seamless gaming experience regardless of your device. We regularly add new titles to keep our game library fresh and exciting. All games can be played using either Gold Coins for fun or Sweeps Coins for the chance to redeem prizes, giving you the flexibility to play however you prefer.

Yes, Clubs Poker Casino is fully optimized for mobile play, offering you the freedom to enjoy your favorite games wherever you go. We've designed our platform to be responsive across all devices, ensuring a consistent and high-quality gaming experience whether you're using a smartphone or tablet. You can access our full game library directly through your mobile browser without any loss of functionality or game selection. For iOS and Android users, we also offer dedicated mobile apps that provide enhanced performance and convenience features like touch-optimized controls and push notifications for promotions. The mobile version provides access to all the same features as our desktop site, including account management, deposits, withdrawals, and customer support. All bonuses and promotions are equally available to mobile players. Our mobile platform maintains the same high security standards as our desktop version, with full encryption to protect your personal and financial information while gaming on the go.

At Clubs Poker Casino, we pride ourselves on providing accessible, responsive customer support through multiple channels. Our most immediate option is the live chat feature available directly on our website, where support agents are ready to assist you in real-time with any questions or concerns. For less urgent matters, you can email our support team at support@clubpokers.com, and we typically respond within 24 hours. We also maintain a comprehensive FAQ section (which you're currently browsing) that addresses many common questions and can often provide immediate answers. Our support team is available 7 days a week, though hours may vary based on your time zone. All support services are provided in English. When contacting support, having your account information ready will help us assist you more efficiently. Our team is thoroughly trained on all aspects of our platform and committed to resolving any issues quickly and professionally, ensuring your gaming experience remains enjoyable and hassle-free.